Our complaints policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to maintain and improve our standards.
Our complaints procedure
If you have a complaint, please contact Francesca West, the Managing Partner of the firm, in writing with the full details. If the complaint relates to work undertaken by Francesca West, please contact Cathryn James. Any complaints will be dealt with promptly, fairly, openly and effectively, without charge to you. If for any reason we have to change any of the timescales set out below we will let you know.
|Name:||Francesca West||Cathryn James|
1 Vincent Square, London, SW1P 2PN.